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Información How to use your purchase / order ID to receive full support
Posted by: virtualmethod - 19-06-2017, 10:55 AM - Forum: Announcements - No Replies

If you want full support for your project we have to make sure you own the asset you are asking about.

We need to check the order number (OR) / invoice number the Asset Store gives you after purchasing our assets.

We recommend you fill the information in your profile as soon as possible





What's the protocol:

- You ask something that requires a big amount of time from our side or requires specific support.

- We will check if your profile info contains the ownership flag of that asset.

- If not, we will visit your profile information and check if the invoice number is valid, and add the asset ownership flag to your profile

- If you don't have the order number in your profile, we reserve the right to ask for it.



To add the numbers:

- Go to User CP or Control Panel (top left corner, under "Welcome Back..." black bar). 
http://obi.virtualmethodstudio.com/forum/usercp.php

- Go to "Edit Profile" on the list

- Add your numbers on the form's "additional info" section.


Thank you for your time!

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Información About this forum
Posted by: josemendez - 17-06-2017, 07:39 PM - Forum: Announcements - No Replies

Hi everyone!

This forum's raison d'être is to allow our user base to interact in an agile way, sharing knowledge and helping newcomers get up to speed with Obi. Also you'll be able to share your finished or WIP projects to get feedback, and maybe get them featured in Obi's webpage.

Currently we are using our Taiga project page to help you out with questions and enhancement ideas, but we realized that nothing beats the ol' good forum when it comes to community building. For this reason we'd like to gradually restrict Taiga to bugtracking purposes, and use this place for questions, support and project showcasing.

The forum is divided in five sections:

General
Here you'll be able to talk about anything related to Obi. If you have performance/functionality concerns before purchasing any Obi asset, this is the place to ask. If you want to philosophize about Obi's approach to physics, your take on Coulomb's friction model or why is your integrator faster and more accurate than RK4, then drop a post here. Guiño

Obi Rope
Don´t hang yourself just yet. Get rope related answers here.

Obi Cloth
Problems making a cape for your game's hero? We got you covered in this section.

Obi Fluid
Mastering fluid simulation ain't easy. But help is on its way after you flood this section with posts.

Made with Obi
Amaze everyone with your creations here. If it caught our attention (and if you're OK with it), yours will become one of Obi's flagship projects.

We are open to suggestions, ideas, anything you might need to say. We're all ears.

Hope you'll find yourself home here. Enjoy your stay.

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