How to use your purchase / order ID to receive full support - Printable Version +- Obi Official Forum (https://obi.virtualmethodstudio.com/forum) +-- Forum: Obi Developers (https://obi.virtualmethodstudio.com/forum/forum-9.html) +--- Forum: Announcements (https://obi.virtualmethodstudio.com/forum/forum-10.html) +--- Thread: How to use your purchase / order ID to receive full support (/thread-4.html) |
How to use your purchase / order ID to receive full support - virtualmethod - 19-06-2017 If you want full support for your project we have to make sure you own the asset you are asking about. We need to check the order number (OR) / invoice number the Asset Store gives you after purchasing our assets. We recommend you fill the information in your profile as soon as possible What's the protocol: - You ask something that requires a big amount of time from our side or requires specific support. - We will check if your profile info contains the ownership flag of that asset. - If not, we will visit your profile information and check if the invoice number is valid, and add the asset ownership flag to your profile - If you don't have the order number in your profile, we reserve the right to ask for it. To add the numbers: - Go to User CP or Control Panel (top left corner, under "Welcome Back..." black bar). http://obi.virtualmethodstudio.com/forum/usercp.php - Go to "Edit Profile" on the list - Add your numbers on the form's "additional info" section. Thank you for your time! |