29-11-2019, 09:42 AM
(This post was last modified: 29-11-2019, 09:42 AM by josemendez.)
(29-11-2019, 09:38 AM)lsummers Wrote: My goal in life isn't to motivate you, I'm sorry if that is rude but its a financial exchange for a product that someone wants to do something.
I must have mixed this up with another Obi product version - in either case, I bought something hoping to have it do something it can't. It *should* be an easy discussion to resolve, an exchange of an email, an update to a review. Instead, this is going negative fast, which is fine too.
I'll update my post, as I said, it is my error. And send the email I was just about to send over. But honestly, yes if I buy something and I think it doesn't work the way I thought it would - I'd give a negative review. Once it is corrected, I'd update the review, I always do. I don't wait to share my reviews, I keep them updated in real time, in case I don't get a response and lose track of an unresolved issue. Again this isn't a core part of my day. I want other people to know the limitations and experiences and problems with products so they can make an informed decision, it is nothing personal, and if we can find a solution, I'll be happy to update it.
Yes - 6 hours is a good turn around time for help, but there are other questions on here a few days old unanswered. I don't know your turn around time. Pushing public community forums for support for a paid product, is a good way to distance a customer enough that they will leave a negative review. Regardless I still purchased it thinking something was supported and working that isn't, that is my fault, however even though you've been responsive recently - lets not forget the issue isn't resolved at the moment. Therefore, a negative review is kind of ... accurate up to this moment. The experience has been, for both of us I think, negative so far. Maybe we can still turn that around though.
Hi,
Sorry if this turned negative quickly, but it certainly wasn't my intention. Now I see it wasn't yours either. So let's get back on track.
I can send you v4.1, which is the latest version that works in 2018, or offer you a full refund. Either is just fine, simply write to support(at)virtualmethodstudio.com requesting the version (or the refund, in which case I'd need your Invoice Number). I'll be there waiting for your email
