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+--- Thread: How to use your purchase / order ID to receive full support (/thread-12.html)
How to use your purchase / order ID to receive full support - virtualmethod - 23-06-2017
If you want full support for your project we have to make sure you own the asset you are asking about.
We need to check the order number (OR) / invoice number the Asset Store gives you after purchasing our assets.
We recommend you fill the information in your profile as soon as possible
What's the protocol:
- You ask something that requires a big amount of time from our side or requires specific support.
- We will check if your profile info contains the ownership flag of that asset.
- If not, we will visit your profile information and check if the invoice number is valid, and add the asset ownership flag to your profile
- If you don't have the order number in your profile, we reserve the right to ask for it.
To add the numbers:
- Go to User CP or Control Panel (top left corner, under "Welcome Back..." black bar).
http://obi.virtualmethodstudio.com/forum/usercp.php
- Go to "Edit Profile" on the list
- Add your numbers on the form's "additional info" section.
Thank you for your time!